Support Center

(More Questions are answered below)

Why did you lock me out?

We don't have the ability to lock a device remotely.  Lockouts will occur 7 days after a service appointment is missed.  Devices will lockout sooner after a high BAC fail, tampering, or multiple power disconnects are detected.  If both lights are solid you should call our office.  If the lockout light is the only solid light then a high BAC has been detected.  The device will unlock on its own within 24 hours, based on the reading.

Will the device ever shut my vehicle off?

No, our device interfaces with the starter, not the engine's on board computer.  Even if a test is failed after the car has been started it will not cut power to the engine.  Instead it will log test, and go into recall mode.  You will have 3-7 days to contact our office before the device locks out, based on the BAC detected.

How can I blow into the device while I am driving?

The device allows 2 full minutes when it prompts for a running retest before it considers the test missed.  You will quickly become familiar with the device and it's audio prompts allow for you to keep your eyes on the road the entire time.  Failing to submit a retest will be logged as a missed retest.

Why does your device require you to hum while some others don't?

The State of California requires all ignition interlock devices to have an anti-circumvention module in order to be compliant with DMV regulations.  Devices that do not have this feature will not be able to provide the proper forms to restore your license, nor be able to report to court entities.

How often do I have to blow into the device?

Each time the car is started a breath sample will be required.  Once the vehicle is running the device will prompt you to retest with decreasing frequency as you travel.  This is to prevent operators of vehicles to have others submit a test for them and drive home intoxicated.  While the device would not shut the vehicle off it will alert the driver and eventually honk the vehicles horn as a warning.

When can I get my device removed?

If you're on a DMV ordered program you can contact MAU(Mandatory Actions Unit) at (916)657-6525.  If you are court ordered you will need to contact the court house of the county you were convicted in.  If you believe your removal date is within the next month you can request our office check for you.

Live Chat

Speak to a live chat representative.

Click Here

Call Us

Talk to a live representative on the phone.

(800) 373-5625

Commonly Asked Questions

Here are answers to the most commonly asked questions about IIDs

Q: Can someone use a balloon or other air source to mimic human breath?

A: No. The devices currently available have anti-circumvention techniques, which cause the IID to abort phony breath samples.

Q: Can a person with an IID restriction have someone else take the breath test for the driver to start the vehicle?

A: Not legally. Although other drivers may operate the vehicle if they use the interlock.

Q: Will the IID unit lose all memory if the battery is disconnected?

A: No. The unit has a back up lithium battery to protect the data log's memory.

Q: If a driver gets stranded and thinks the IID unit is causing the problem, is there anything he/she can do?

A: Call our 24 hour live support line

Q: Can a participant leave his/her car running outside of a bar, while drinking inside, and then drive away?

A: If someone tries to do this, the unit will randomly ask for breath tests while the vehicle is running. If a sample is not given when requested, the device logs a violation and with some devices, the horn starts to honk until the vehicle is shut off.

Q: What happens when the driver forgets his/her service appointment?

A: The device will flash service and lockout indicating a missed calibration appointment.

Q: What If the driver is taking a medicine with an alcohol base?

A: Alcohol is alcohol. If any product containing alcohol is consumed the device will detect it and respond based on alcohol content.

Q: What if the driver uses mouthwash in the morning and the mouthwash has an alcohol base?

A: Again, alcohol is alcohol. If the driver does not allow sufficient time for the alcohol to dissipate from his/her mouth, a FAIL will be registered in the memory.

Q: What happens when a driver fails the breath test?

A: The IID will enter a short lockout period of a few minutes for the first failed breath alcohol test and a longer lockout for any subsequent failed breath alcohol test. This permits an opportunity for the alcohol to dissipate from the mouth and for the driver to consider the reason for the failed breath alcohol test.

Q: Can others besides the participating driver drive the IID-equipped vehicle?

A: Yes. However any intended driver must take and pass a breath test in order to start the vehicle. All other possible drivers should be trained on the operation of the device. The person with the IID restriction is responsible for all readings recorder by the device.

Q: What happens when the IID-equipped vehicle needs repair?

A: The driver needs to contact the IID service provider before having repairs conducted on his/her vehicle in case the repair shop has questions about the IID. Documentation must be provided if the power to the vehicle is interrupted as the unit will record the power disconnect and the reconnect

Q: If the IID unit malfunctions, will it shut the vehicle off?

A: No. The IID unit has no means of interrupting vehicle operation once it is started.

Q: What happens if the vehicle stalls in traffic?

A: The IID unit permits the driver to restart the vehicle without having to conduct another breath sample, but a breath sample will be requested shortly after restarting.

Q: What happens if the driver is out of California and experiences problems with his/her IID unit?

A: Most states currently have IID programs with service centers to assist them. Drivers are instructed to contact the primary service center to be routed to the closest center for assistance.

Q: Will installation of the IID damage the vehicle?

A: No. The IID unit is only connected to the wiring under the dash and the hood. At the end of the program, this wiring is restored to pre-ID installation conditions.

Q: Will the requirements to take a "running test' cause the driver to take his/her eyes off the road creating a hazardous situation?

A: No. When the IID signals for a retest, the driver has a few minutes to provide the sample or to pull over to the side of the road in a safe area to provide the breath sample. There are no buttons to push; the driver must only breathe into the unit to complete a breath sample. This is much simpler than using a cellular telephone or tuning a state-of-the-art car StereO.

Q: How often does the device need a calibration check?

A: Typically, every 60 days.

Q: Can the device be tampered with by computer?

A: No. Proprietary software and a special interface connection are needed to communicate with the device.